Terms of Service

The Service

PainPal is a personal endometriosis symptom journal: you log symptoms, meals, menstrual cycle and flow, ovulation and fertility signals, intimacy, and medications; the app surfaces trends, suspected triggers, and cycle predictions; and an optional AI assistant analyzes your history. PainPal is an iOS app; our website at https://painpal-endo.com hosts these Terms and our Privacy and Support pages.

Accounts

You are responsible for safeguarding your password, for any activity that occurs under your account, and for keeping the information you enter accurate. You must be at least 13 years old to use the Service. You agree not to share your account credentials with another person.

Medical disclaimer

PainPal is a symptom-logging and journaling tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment. The Service, including any AI-generated analysis, identifies possible patterns in the data you enter — it does not diagnose endometriosis or any other condition, and it cannot tell you whether a symptom is serious.

Always consult a qualified healthcare professional about your symptoms, before making changes to your diet, medication, or treatment, and for any medical concern. Never disregard professional medical advice or delay seeking it because of something you read in the app. If you think you may have a medical emergency, call your doctor or emergency services immediately. You use the Service and act on any information it provides at your own risk.

AI-generated content

The Service uses third-party AI models (currently Anthropic’s Claude) to analyze your logged history. AI output is sometimes inaccurate, incomplete, or inconsistent, and correlations it surfaces are not proof of causation. Treat AI output as a starting point for conversation with your clinician, and apply your own judgment. We do not guarantee any particular health outcome from using the Service.

Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to another user’s account, to the Service’s backend, or to any associated systems.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent applicable law expressly permits.
• Interfere with or disrupt the Service’s operation, including by attempting to overload, scrape, or denial-of-service the backend.
• Use the Service to harass, abuse, or harm another person.
• Use the Service to send spam, malware, or other unsolicited content via the in-app feedback channel.

Your content

You retain all rights to the symptom logs, notes, and other content you submit to the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to store, process, transmit, and display it solely as needed to operate the Service for you — including sending the relevant portions to Anthropic’s Claude API when you use the AI features. We do not claim ownership of your content and we do not use it to train AI models.

Subscriptions and billing

Some features of the Service (currently the AI analysis) may require a paid subscription. Once paid plans are available:

• On iOS, subscriptions are processed by Apple through the App Store and are governed by Apple’s standard subscription terms. Payment is charged to your Apple Account at confirmation of purchase. A subscription renews automatically unless you cancel at least 24 hours before the end of the current period. Manage or cancel anytime from iOS Settings → Apple ID → Subscriptions; cancellations take effect at the end of the current billing period, and unused portions of a period are not refunded by us (the App Store refund policy applies).
• Web-based subscriptions are not currently offered.

Prices, included features, and limits (including AI usage caps) may change. We will give reasonable advance notice in-app before any change that increases the price you pay or materially decreases the features you receive.

Termination

You may stop using the Service and delete your account at any time via Settings → “Delete account.” Deletion is immediate, permanent, and not recoverable; see our Privacy Policy for what gets removed.

We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, if your account creates legal or operational risk for us, or if we discontinue the Service.

Service availability

The Service is provided on an “as is” and “as available” basis. We do not guarantee that the Service will be uninterrupted, error-free, or secure. We may modify or discontinue any part of the Service at any time. AI features depend on third-party providers and may be temporarily unavailable when those providers experience outages or when we pause AI to manage costs.

Disclaimers

To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will meet your requirements or be free of errors. We do not warrant that any information provided by the Service, including AI-generated analysis, is accurate, complete, current, or suitable for your situation.

Limitation of liability

To the maximum extent permitted by law, in no event will PainPal, its operator, or any contributor be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any direct damages arising out of these Terms or your use of the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) US $20.

Indemnification

You agree to indemnify and hold harmless PainPal and its operator from any claim, demand, or expense (including reasonable attorney’s fees) arising out of (a) your breach of these Terms, (b) your misuse of the Service, or (c) your violation of any law or any third-party right.

Apple App Store terms

If you downloaded the iOS app from the Apple App Store, you acknowledge that these Terms are between you and PainPal, not Apple. Apple is not responsible for the Service or its content. Apple has no obligation to provide maintenance or support for the Service. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Changes to these Terms

We may revise these Terms from time to time. The “Effective date” above reflects the most recent revision. We will give reasonable in-app notice of material changes. Your continued use of the Service after the effective date of a revision constitutes acceptance of the revised Terms.

Governing law

These Terms are governed by the laws of the United States and of the state in which the operator resides, without regard to conflict-of-laws principles. To the extent permitted by law, any dispute arising out of these Terms or your use of the Service will be resolved in the state or federal courts located in that state, and you consent to personal jurisdiction there.

Contact

Questions about these Terms? Email [email protected].